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  1. Minuteman Senior Services
  2. Frequently Asked Questions (FAQ)
  3. Minuteman Senior Services (Public)

How to get IT support at Minuteman

The primary support channel for Laptop & Phone issues is through All Covered.  If they are unable to help, the issue is escalated to Internal IT.  Internal Help Desk tickets will be routed to the person or persons responsible for the specific issue or request. 

Emailing or calling individuals directly for support may slow down the resolution of your issue, as people may be busy, out of the office, or the volume of email may cause your issue to be missed.  It also does not create metrics for improving support, so please use the ticketing systems whenever possible.

Please keep this guide handy for future reference!


 
Contact All Covered for the following issues:
  • Laptop (hardware & applications)
  • RingCentral applications and phones
  • Email or other Office products (Word, Excel, PowerPoint)
  • Email distribution list additions or changes
  • Password logon
  • Printer (home and office)
  • VPN Connectivity
  • OfficeStatus Application
  • Adobe Products
  • Web site issues
  
Open a ticket with the Internal Minuteman Help Desk for the following issues:
 
  • Database issues or access (SAMs, iCarol, Donor Perfect, Homemaker, Personal Care, etc)
  • Access Databases
  • CoC application
  • Requests for HAR Reports
  • New equipment requests
  • New software applications or licensing requests
  • HIPAA security incidents
  • Cellphones/cellular cards
  • New Flows/Teams/Forms and SharePoint sites
 
 
How to contact All Covered:
For Urgent Issues, affecting your ability to work:
For non-Urgent issues (1 business day response)
  • Email: support@allcovered.com
 
 
Please don’t send encrypted email to the support email address!
  
How to open an Internal Help Desk ticket:
For fastest response go to: https://minutemanhelpdesk.com
  • For Database issues choose: “Data Reporting, Databases, SAMS, Stats”
  • For New Hardware choose: “IT Hardware Request”
  • For HIPAA issues choose: “HIPAA Incident”
Or send an email to: support@minutemanhelpdesk.com
 
Please don’t send encrypted email to the support email address!


 

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  1. Bill Cody

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