The primary support channel for Laptop & Phone issues is through Dataprise. If they are unable to help, the issue is escalated to Internal IT. Internal Help Desk tickets will be routed to the person or persons responsible for the specific issue or request.
Emailing or calling individuals directly for support may slow down the resolution of your issue, as people may be busy, out of the office, or the volume of email may cause your issue to be missed ... however, if you suspect a data breach or security incident, please contact a member of MSS IT directly after opening a ticket to ensure its escalated properly .. It also does not create metrics for improving support, so please use the ticketing systems whenever possible.
Please keep this guide handy for future reference!
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Contact Dataprise for the following issues: • Laptop (hardware & applications) • ProofPoint Email System • RingCentral applications and phones Email or other Office products (Word, Excel, • PowerPoint) • Email distribution list additions or changes • Printer (home and office) including "Secure Print" or trouble with one of the MFPs • VPN Connectivity or Shared Drive Access • Adobe Products Web site issues |
Open a ticket with the Internal Minuteman Help Desk for the following issues: •Database issues or access (SAMs, iCarol, Donor Perfect, Homemaker, Personal Care, etc ... ) • Databases I SharePoint • CoC application • Requests for HAR Reports • New equipment requests • New software applications or licensing requests • HIPAA security incidents • Cellphones/cellular cards • New Flows/Teams/Forms and SharePoint sites • Savance Workplace Application • Phishing Attempts or other Security Issues • Security Awareness Training Issues |
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How to contact Dataprise: For Urgent Issues, affecting your ability to work:
Please don’t send encrypted email to the support email address! |
How to open an Internal Help Desk ticket: For fastest response go to: https://minutemanhelpdesk.com
Please don’t send encrypted email to the support email address! |
Scott Davidson
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